"Customer service is excellent. When the state surveyor comes, Remedi is available for on-site consultation and support – we had no nursing deficiencies."
Robin Schlachman, RN
Director of Nursing
The Villa
Pharmacy Services – Superior Service
A pharmacy that's on your side
Are you concerned that you have to trade personal, excellent service for the scale and strength of a leading long-term care pharmacy provider? At Remedi, superior customer service is the cornerstone of our comprehensive pharmacy services and culture of caring. We provide support at anytime and every level – from minute-to-minute expert service to consultative, strategic planning and support – to help your long-term care organization survive and thrive and make it.
What we offer:
- Dedicated customer service staffed by knowledgeable long-term care experts in your region who are attentive to your facility's specific needs
- Pharmacists available by phone 24/7/365 to answer questions
- Collaborative guidance and support from Remedi representatives who are experienced in long-term care and serve the ongoing, on-the-ground needs of long-term care facilities
- Consultant pharmacists who provide hands-on, extensive support with Medication Regimen Reviews (MRRs) and advise facilities and practitioners on improving clinical outcomes, minimizing medication-related risks, and lowering costs
- Billing representatives who work closely with facilities' billing offices to ensure proper census management and accurate bills
With Remedi, you get the best of both worlds: the high-touch approach of a local pharmacy that really cares, combined with the power, expertise and vision of an innovative pharmacy partner. Contact us to discuss how Remedi can deliver superior service to your long-term care organization to help you achieve healthier results.