Customer Care

Who's behind all of this safety and efficiency anyway?

Our Team

With years of proven long-term/post-acute care and assisted living experience, Remedi has a keen emphasis on resident safety. We continually refine our systems with the intent of providing the best service for our customers and their residents.

Leading Customer Care

Customer Care is not limited to one particular department; instead this group is comprised of:
  • Dedicated pharmacy technicians, available 24/7
  • Pharmacists to accurately monitor and  process your medication orders
  • IT Help Desk experts, should you encounter  EHR integration issues
  • Billing specialists

Our commitment is to give you immediate results and resolve the issue in one call.


Clinical Expertise with Consultant Pharmacists

Consultant Pharmacists are committed to enhancing the quality of care for resident through the appropriate use of medication and promotion of healthy aging. These professionals will provide you and your team expert advice on the use of medications and much more!

Learn More about consultant pharmacists >


Regulatory Expertise And Educational Offerings

Understanding the myriad of continually changing environment, this interdisciplinary team focuses on regulatory compliance with an objective of perpetual preparedness.

We give you access to a broader range of experts than most pharmacies. Whether presenting before CMS or participating in industry leadership roles, Remedi associates are experts:

  • Former state surveyors
  • Chief Clinical Officer
  • Consultant Pharmacists
  • Formulary Management

explore our educational offerings

Account Managers

Our Account Managers are experienced long-term care associates who make regularly scheduled visits to:

  • Ensure a smooth on-boarding transition to our pharmacy services
  • Be your personalized single point of contact
  • Provide detailed My Remedi portal training
  • Support your Electronic Health Record (EHR) integration
  • Assist with your survey readiness – including med pass observations, in-services