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Customer ServiceYour residents’ health and your bottom line rely on precision medication dispensing. We deliver with a superior record of accuracy.
Quality & Accuracy
When it comes to administering medications to residents, there is no margin for error. By working closely with long-term care facilities, we pinpointed the areas most vulnerable to errors to develop the industry's most sophisticated and precise automated medication dispensing and packaging solution. In doing so, we've created a safer environment for residents, greater efficiency for facility staff, and have helped save facilities money by greatly reducing medication waste.
Our technology verifies each unit-dose blister pack of medication multiple times throughout the dispensing cycle using 2D barcode cameras. Remedi provides the only technology in long-term care that validates medications to the individual dose level. Doses are individually sealed, labeled, and then packaged by med-pass time in the automated dispensing system, eliminating the co-mingling of medications you will find in other pouch-type dispensing systems.
We combine our precision dispensing with rigorous quality control at each step in the order preparation and delivery process, including:
- Barcode scanning multiple times as orders are routed through the pharmacy and sent out for delivery
- Each order is checked and verified by professional long-term care pharmacists
- Lean management is deployed to measure and drive customer-driven processes and continuous quality improvements
And should you ever have a question about a prescription, our RapidResponse℠ team is here to assist you 24/7/365.
Learn more about how our commitment to quality, combined with our superior customer service and focus on education and consulting, can help your long-term care organization ensure medication safety and lower costs. Contact us today to discuss how Remedi can partner with you to address your needs.