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Customer ServiceHigh-tech meets high-touch.
RapidResponse℠
Innovative, customer-inspired technologies alone do not make us a leader in the institutional pharmacy industry. We lead by combining our advanced technology with unparalleled customer service and medication availability when you need it most. We're passionate about providing personalized, attentive service. Our RapidResponse team is available 24/7 to ensure that orders are taken when you need them and delivered in the shortest timeframe possible.
RapidResponse is more than the service we offer. It is in our DNA—a core pillar of what makes us who we are. It is our promise to you and your residents that we will work quickly and tirelessly to provide solutions to any and all of your pharmaceutical needs.
The RapidResponse Promise includes:
- Development of a medication delivery schedule that meets your facility's unique needs
- New admissions and emergency (stat) orders when you need them
- Responsive and attentive customer service
- On-site consultation and support
Contact us to learn more about how RapidResponse can help you deliver outstanding care for your long-term organization.
Key Benefits
RapidResponse delivers:
- Reliable availability of stat and admission orders
- The industry's most responsive customer service and expertise
- Hands-on support from consultant pharmacists and our account management team
Key Features
RapidResponse service provides:
- Flexible delivery schedules
- New admissions and stat order delivery
- Account Managers who provide facility training and clinical consultation
- Pharmacists available 24/7/365 for medication orders and advice